The Merchantworks program provides students with knowledge and practical experience in merchandising and sales. Students develop employability skills while engaging in learning about products or services; assessing customer needs; educating customers; meeting customer needs; preparing for selling; closing sales; and developing and implementing a sales follow-up plan.
RELATED CAREERS:Retail Management; Sales; Customer Service
Common Job Titles:Stock/Merchandise Clerk; Head of Stock; Cashier; Window Dresser; Salesperson; Customer Service Representative; Sales Associate; Seasonal Sales Associate; Retail Store Manager; Shift Manager; Assistant Store Manager; Floor Manager
Employers:Retail and Wholesale Stores, Clothing Companies, Specialty Retailers
ENTREPRENEURIAL CAREERS:Sole Proprietorship, Partnership, Corporation, Home-Based Business, Retail Store Owner
MAJOR COMPETENCY AREAS:• Develop healthy, safe, and secure work practices• Develop industry and company knowledge and awareness• Develop knowledge and skills needed to identify customer needsand expectations for products and services• Identify professional goals consistent with company needs• Develop knowledge and skills needed to initiate product and service improvements• Product and service awareness• Understand company policies and procedures• Sales procedures and techniques• Utilize specialized equipment/tools in the performance of sales and service functions• Demonstrate basic employability skills- Demonstrate intrapersonal skills- Demonstrate effective teamwork skills in a work environment- Demonstrate responsibility for one's self and one's environment
needed for success in the workplace